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regards,
    Miwa Muto (Ms)
Room Reservations

    Full text of the above letter to follow.

    1413 1/2 Kenneth Rd. #193
Glendale, CA 91201
[email protected]
    Room Reservations
Mandarin Oriental Hotel
211 Nihonbashi Muromachi
Chuo-ku, Tokyo 103–8328, Japan
[email protected]
    8 Aug 2009
    Dear hotel Reservations
    Thank you for your prompt answer to me. It is delightful to deal with such professionals as yourself. Now. Down to my reservations.
    Mr. Gum needs soup in his room. Not soap. Although chicken noodle soap sounds dee–licious. Can you get in my room? (or minestrone soap if you are out of chicken noodle soap)
    What room in the hotel is holding the Paper Hat Convention? If it’s not there let me know. I still need to stay at your hotel as it is close to my waffle cone business. I will wear paper 3 piece suit.
    To recap: I need room for 9 nights Sep 22–30 for myself and Mr. Gum. A deluxe suite, please. How can we proceed? Your professionalism is most appreciated. I think we are ready to get confirmation. How?
    Respectfully,

    Full text of the above letter to follow.

    Room Reservations Inbox x
    TED L. NANCY
    MOTYO - Reservations
    TED L. NANCY
    TED L. NANCY
    TED L. NANCY
    MOTYO - Reservations
    9:17 PM (1 hour ago)
    “TED L. NANCY”
< [email protected] >
Sun, Aug 9, 2009 at 9:17 PM
[Mandarin Oriental, Tokyo]
RE: Room Reservations
    Dear Ms. Ted,
    Thank you very much for your reply.
    We apologize for the delay in replying as our Sales department is closed over the weekend.
    After we checked with our Sales department, we do not have any functions for the Paper Hat Convention during that period.
    We are sorry that we are not able to locate the function although I have tried to find.
    Regarding the soup, I am really sorry that I misunderstood the word carelessly. We do not have a chicken noodle soup as a regular menu, however, we are delighted to prepare it if the order is made one week in advance.
    The price for a chicken noodle soup is JPY1,500 plus 10% service charge and we can also prepare a minestrone soup as well at price of JPY1,200 plus 10% service charge.
    Kindly advise us delivery time for the chicken noodle soup for Mr. Gum and if it is for daily arrangement.
    For your room type, kindly advise us if we should go ahead and book a Mandarin Suite room at JPY89,000 which we offered previously.
    Once your room type and bed type (king or twin) are confirmed and we received your credit card information to secure your booking, we will email your confirmation letter immediately.
    Should you have any further questions or concerns, please feel free to contact us.
    We look forward to hearing from you soon.
    Warm regards,
    Miwa Muto (Ms)
    Room Reservations

    address       2–1–1 Nihonbashi Muromachi

    Full text of the above letter to follow.

    1413 1/2 Kenneth Rd. #193
Glendale, CA 91201
[email protected]
    Room Reservations
Mandarin Oriental Hotel
211 Nihonbashi Muromachi
Chuo-ku, Tokyo 103–8328, Japan
[email protected]
    10 Aug 2009
    Dear Mandarin Oriental Hotel Reservations.
    Thank you once again for your wonderful detail to customer service. It is truly a delight to deal with such professionals as yourselves. Just magnificent. It will be noted in my folder and shown to others.
    As I mentioned, Mr. Gum has special needs. Can he get chicken noodle SOAP? In his room? Or if you are out of chicken noodle, then minestrone SOAP will do. We will pay premium for this. (more then JPY 1,500 and more then 10% service fee; maybe 12%) Please call me Fred or Fred D. Or F.D. from time to time.
    I await my reply.
    Respectfully,

    (F. D. Nancy)

    Full text of the above letter to follow.

    RE: Sightseeing recommenations, convention HOTELS X
    MOTYO – Concierge to me
    Aug 10 (4 days ago )
    Dear Mr Nancy
    Attached please find sightseeing recommendations for Tokyo. I hope you find this useful.
    By the way, we checked with the major convention centers in the city but were unable to find a Paper Hat Convention.