his return to Apple, and why not to trust investors, as the duoâor more accurately, Houston, who plays Penn to Ferdowsiâs mute Tellerâpeppered him with questions.
When Jobs later followed up with a suggestion to meet at Dropboxâs San Francisco office, Houston proposed that they instead meet in Silicon Valley. âWhy let the enemy get a taste?â he later shrugged cockily. Instead, Jobs went dark, resurfacing in June 2011, at his final keynote speech, where he unveiled iCloud, and specifically knocked Dropbox as a half-attempt to solve the Internetâs messiest dilemma: How do you get all your files, from all your devices, into one place?
Houstonâs reaction was less cocky: âOh, shit.â The next day he shot a missive to his staff: âWe have one of the fastest-growing companies in the world,â it began. Then it featured a list of onetime meteors that fell to Earth: MySpace, Netscape, Palm, Yahoo.
Dropboxâs ascent has been just as stunning. The 50-million-user figure for 2011 was up threefold from a year earlier, and the company has solved the âfreemiumâ riddle: 96 percent of those pay nothing, yet the company was able to hit $50 million in revenue that yearâenough, Houston said, to make it profitable. With only seventy staffers, mostly engineers, Dropbox grossed nearly three times more per employee than even the darling of business models, Google.
It got better. That 96 percent of nonpaying customers were throwing their stuff into Dropbox at such a pace that thousands of people each day blew through the free two gigabytes of storage, upgrading to fifty gigs for $10 a month or 100 gigs for $20. As we went over this math with Houston, pointing out that sales would double even if he didnât sign up another customer (indeed, in 2013, Dropbox reached approximately $200 million in revenue), he paused to garnish this lovely inevitability: âBut we will sign up many, many customers.â By mid-2014, Dropbox had 300 million users.
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WHEN DROPBOX BECAME A verb (âDropbox meâ), Silicon Valley took keen notice. By 2008 Houston had raised $7.2 millionâenough cash, given the companyâs robust economic model, to get it into the black. In August 2011, Houston decided to go for the kill. He invited seven of the Valleyâs elite venture firms to visit Dropboxâs San Francisco digs over a four-day stretch, and asked them for offers by the following Tuesday.
Only one came back to him quickly. Just before midnight the eve offers were due, Dropboxâs head of business developmentâa former venture capitalistâsuggested Houston either delay the round or even pull it. Houstonâs reply: âWe said Tuesday. It isnât Tuesday.â
Sure enough, every firm came back interested the next morning. Houston eventually made a deal, which closed in September 2011, that included Index Ventures as lead, plus Sequoia, Greylock, Benchmark, Accel, Goldman Sachs, and RIT Capital Partners. Many stretched their deal definitions to get in. Itâs the stuff of instant Silicon Valley legend: While the soft market, and Houstonâs insistence on dealing only with platinum-plated VCs, crimped his valuation a bit, five-year-old Dropbox still raised a whopping $250 million on a $4 billion valuation. âThis is the hot company,â says one prominent investor who didnât get in. âEveryone wanted to be a part of it.â Houstonâs estimated 15 percent stake was worth, on paper, $600 million.
Leaning back in an Aeron chair two weeks after the deal closed, across from a customized neon sign that reads âITJUSTWORKSâ with âjust workâ popping out in blue, Houston mused on what he would do with his new quarter-billion-dollar war chest. The single-room office on gritty Market Street would soon give way to an 8,500-square-foot spread with views of the Bay as the Dropbox staff swelled
Carol Wallace, Bill Wallance