throughout the company to all the people and departments whose work is related to selling. In addition to this, the sales record for each sales office for each quarter of each year for each division of the company and for the company as a whole is tabulated and compared to the sales record for the corresponding quarter of the year before; along with this, cumulative quarterly sales totals are also kept, and all these quarterly sales totals are photocopied and distributed too. In addition to this, quarterly and cumulative sales totals are compared with quarterly and cumulative sales totals * ( * estimated) of other companies in the same field, and these figures are photocopied and distributed too. The figures are tabulated in stacks and layers of parallel lines and columns for snap comparisons and judgments by anyone whose eyes fall upon them. The result of all this photocopying and distributing is that there is almost continuous public scrutiny and discussion throughout the company of how well or poorly the salesmen in each sales office of each division of the company are doing at any given time.
When salesmen are doing well, there is pressure upon them to begin doing better, for fear they may start doing worse. When they are doing poorly, they are doing terribly. When a salesman lands a large order or brings in an important new account, his elation is brief, for there is danger he might lose that large order or important new account to a salesman from a competing company (or from a competing divisionof this company, which shows how complex and orderly the company has become) the next time around. It might even be canceled before it is filled, in which case no one is certain if anything was gained or lost. So there is crisis and alarm even in their triumphs.
Nevertheless, the salesmen love their work and would not choose any other kind. They are a vigorous, fun-loving bunch when they are not suffering abdominal cramps or brooding miserably about the future; on the other hand, they often turn cranky without warning and complain and bicker a lot. Some sulk, some bully; some bully and then sulk. All of them drink heavily until they get hepatitis or heart attacks or are warned away from heavy drinking for some other reason, and all of them, sooner or later, begin to feel they are being picked on and blamed unfairly. Each of them can name at least one superior in the company who he feels has a grudge against him and is determined to wreck his career.
The salesmen work hard and earn big salaries, with large personal expense accounts that they squander generously on other people in and out of the company, including me. They own good houses in good communities and play good games of golf on good private golf courses. The company encourages this. The company, in fact, will pay for their country club membership and all charges they incur there, if the club they get into is a good one. The company seeks and rewards salesmen who make a good impression on the golf course.
Unmarried men are not wanted in the Sales Department, not even widowers, for the company has learned from experience that it is difficult and dangerous for unmarried salesmen to mix socially with prominent executives and their wives or participate with them in responsible civic affairs. (Too many of the wives of these prominent and very successful men are no more satisfied with their marital situation than are their husbands.) If a salesman’s wife dies and he is not ready to remarry, he is usually moved into an administrative position after several months of mourning. Bachelors are never hired for the sales force, and salesmen who get divorced, or whose wivesdie, know they had better remarry or begin looking ahead toward a different job.
(Red Parker has been a widower too long and is getting into trouble for that and for his excessive drinking. He is having too good a time.)
Strangely enough, the salesmen, who are aggressive, egotistical, and individualistic by