make people like you
I'm not saying whether this is right or wrong; I'm just pointing out that from a
communications standpoint it doesn't deliver the message very well. Assuming they have a
message. And that's often the point. Useless attitudes tend to come from people who
don't know what they really want from their communication.
Remember, the “K” in “KFC” stands for “Know what you want.” If you don't know what you
want, there's no message to deliver and no basis for connecting with other people.
Most people think in terms of what they don't want as opposed to what they do want, and their attitudes reflect this. “I don't want my boss yelling at me anymore”
comes with a whole different attitude than “1 want my boss's job” or “I want to be
promoted.” Similarly, “I'm sick of selling neckties all day long” sends a completely
different attitude and set of signals to your imagination than does “I want to run a
charter fishing boat in Honey Harbor.”
Your imagination is the strongest force that you possessstronger than willpower. Think
about it. Your imagination projects sensory experiences in your mind through the language
of pictures, sounds, feelings, smells and tastes. Your imagination distorts reality. It
can work for you or against you. It can make you feel terrific or miserable. So the better the information you can feed into your imagination,
the better it can organize your thinking and your attitudes and ultimately your life.
It's Your Choice he good news is that attitudes are yours to select.
And if you're free to choose any one you please, why not choose a Really Useful Attitude?
Let's say you just flew into Miami International Airport and you missed your connection
for Omaha. You simply have to get on the next flight at all costs, so you go up to the
airline desk and shout at the representative. This is a Really Useless Attitude. If what
you want is to get the attendant's maximum help, the best thing you can do is to find a
Really Useful Attitude that will create rapport and get his cooperation.
I'll probably regret saying this, but I've talked my way out of dozens of
automobile-related tickets (I've also failed a few times) and not just for parking infrac
tions. I'm absolutely convinced that if I'd started by telling the officer his radar was
off or by losing my temper and getting angry and telling him I'm the mayor's cousin and
I'll never visit this town again, I'd be doomed from the start. If I want the officer to
like me, to be understanding and not give me a ticket, then I have to assume a Really
Useful Attitude like “I'm sorry”
or “Fair enough” or “My, what a fool I am” or “Oh wow, yes, thanks!”
The last time I got stopped, the officer followed me into the village supermarket parking
lot and pulled to a stop across the back of my car; I got out and walked to his car. From
his physical appearance, with his beard and body set, I figured he was a Kinesthetic, or
feelingbased person (you'll learn more about this later), so the first words out of my
mouth were “Fair and square.” That's because there was no doubt I was in the wrong. He
gave me a well-deserved speech about what I'd done and let me off with a warning. The
point is that my attitude set the tone of the encounterbecause I knew what I wanted.
In face-to-face situations, your attitude precedes you. It is the central force in your
lifeit controls the quality and appearance of everything you do.
It doesn't take much imagination to dream up some Really Useless Attitudesanger,
impatience, conceit, boredom, cynicismso why not take a moment to contemplate and feel a
Really Useful Attitude? When you meet someone for the first time, you can be curious,
enthusiastic, inquiring, helpful or engaging. Or my favoritewarm. There's something
intoxicating about warm human contact; in fact, scientists have discovered