feel more at home while theyâre here. Indeed, we like to think that our facility is more like a doggie spa than what you might picture as your typical boarding situation.â
If the term spa implied that the accommodations would be luxurious, then Steveâs description wasnât far off the mark. Inside, the building didnât even remotely resemble any kennel Iâd ever seen.
Instead of pens, the dogs were housed in individual rooms that were large enough for several compatible dogs to share comfortably. Most contained furniture, usually low chairs and couches that were easily accessible from the floor. Television sets were mounted on the walls.
Peeking in through the viewing windows as we walked past, I saw a Maltese watching Animal Planet and an Afghan who seemed fascinated by the flashing lights and screaming contestants on a game show.
âWho controls the remote?â I asked.
Iâd been joking, but Steve took the question seriously.
âThere are foot pedals on the floor beneath the screens,â he informed me. âIt doesnât take most dogs long to learn that if they step on them, they can change the channel. Thereâs also an on/off switch if they would prefer quiet.â
Speaking of quiet, in a building that housed such a multitude of dogs, it was somewhat surprising not to hear any barking. Either the walls of the individual compartments were soundproof, or else the occupants were too content to stand around making noise.
Score another point in Pine Ridgeâs favor.
âHow many dogs do you have here on a usual day?â I asked.
âAs you can imagine, it varies. The number is usually somewhere between twenty-five and thirty. Most of our business is made up of regulars, dogs whose owners live in the area and work full-time jobs, so we see those clients every weekday. But we also get the occasional drop-in. People are supposed to make reservations in advance, but if they show up and we have space available, we try to be accommodating.â
Steve and I were standing in a wide, brightly lit aisleway situated between two long rows of rooms: individual compartments on one side and multidog playrooms on the other. Abruptly, a door toward the end of the hall burst open and a woman came hurrying out.
She was small and dainty, and wearing the outfit Iâd come to expect: a pristine white polo shirt and pressed khakis. Frizzy blond curls bobbed around her head like a halo. Her face was tipped downward; she was studying something written on a clipboard she held in her hand.
âGood news,â she said without looking up. âI finally got Bingo Johnson squared away, and Iâve just placed a second call to the Abernathys. When do you want me toââ
âCandy.â
Steveâs voice was low, his tone moderate. It stopped the woman in her tracks.
âOh, hello,â she said, finally lifting her eyes and taking in the two of us. âI didnât realize you were busy.â
âObviously not. This is Melanie Travis. Sheâs taking a tour to see if she would like to become a client.â Steve lifted a hand to motion me forward. âMelanie, meet my sister, Candy.â
Steve and Candy Pine, the receptionist had said. Iâd just assumed the owners were husband and wife. Really, youâd think Iâd know better.
Candyâs handshake was firm and brisk. My fingers throbbed a bit when she released them. Maybe she was compensating for her small size.
âSo what have you already seen and how do you like the place so far?â she asked.
Steve shot her a look. âYou donât have to answer that if you donât want to,â he said quickly. âMy sister can be very direct. Some people find that off-putting.â
âI donât mind,â I said. âI think your place looks terrific.â
Candy smirked at her brother. I didnât have to be a relative to know she was saying, I told you so