started the meeting. âAs you know the board of directors expects us to open twenty-five percent more new accounts and fifteen percent more loans than last year,â he said, looking each of them in the eye.
Which should have been easy, since theirs was the only financial institution on the island. But many of the residents preferred to deal with one of several banks in Anacortes, a forty-five-minute ferry ride away.
âHere it is, the end of the first week of November, and we arenât even close,â he said. âTo help us reach our goals, Corporate has developed a deposit-and-credit promotion that starts next Tuesday.â Since Monday was Veterans Day and a bank holiday. âThose signsââ he paused to nod at the package propped against the wall ââwill be hung tomorrow after closing. That way, theyâll be up when we open the doors Tuesday. Right now, I want your input. Do you have any other ideas about what we can do to reach our goals?â
Serena glanced at Danielle. They both looked at Jason. Who drew his bushy brows together and then shrugged. All three suddenly found the cherrywood surface of the table fascinating.
âWhatâs on your minds?â Ryan prodded.
Jason shifted in his seat. Cleared his throat and finally looked straight at Ryan. âWe donât see why we should do anything when weâll get nothing in return.â
Ryan was with them there. The Island Banking Corporation, owner of Halo Island Bank and banks on several of the other islands off the coast of the Pacific Northwest, paid low wages and offered no incentive pay. Their lack of consideration toward employees was so demoralizing that turnover was through the roof. Even the previous manager had quit. Ryan didnât need the money or the headaches, and in the four months since heâd taken this job, heâd thought more than once about resigning. But what would he do with his time?
For a moment, he imagined starting a bank that knew how to take care of employees and customers as competition. Now that stirred his interest. And made him think. He hadnât been honest with Tina this morning. He did miss the hustle and bustle. Not from living in L. A., but from building and growing his own company.
But starting a new bank meant hard work and long hours. Heâd given up ten-hour days in order to spend time with Maggie. She was what really mattered. Bad as this job was, it allowed him to work nine-to-five, with time off for school field trips. No overtime, no bringing work home and no weekends. Exactly right for a single father.
âMr. Chaseâ¦Ryan?â Danielle asked. Heâd asked them to call him by his first name and she still hadnât quite adjusted to that. âJason didnât mean to upset you. But you asked andâ¦â
Ryan realized heâd been silent too long, and looking stern, to boot. He forced a reassuring smile. âIâm not upset, just thinking.â
âYouâre not gonna quit, are you?â Serena asked, looking worried. âBecause youâre the best manager Iâve ever worked for.
âThanks,â he said, wondering whether sheâd somehow read his mind. âAnd no, Iâm not quitting.â
All three employees looked relieved.
âBut if we donât get the numbers up, I could be in trouble.â
âWe donât want you to get fired,â Danielle said.
âMaybe we should figure out a way to bump up our business.â Looking pensive, Jason fiddled with a button on the cuff of his shirtsleeve. âHow about a free gift, when they open an account or take out a loan? Would Corporate go for that?â
For the next thirty minutes, they brainstormed. At nine forty-five, fifteen minutes before opening time, they wrapped up with a semblance of enthusiasm.
Ryan hoped it lasted.
D UCKING HER HEAD against the driving rain, Tina dashed into the Mocha Java, a café and bakery owned by