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Stanton Falls,
Marketing Executive,
Struggling B&B Owner,
Unemployed
not?”
“Actually no. You
asked to see me, but I can take care of your clothes for you as well.”
That was when Tessa
remembered that she had requested time with the manager and was promised he’d
be by later.
“I’m sorry. Are
you the manager?”
Talk about being cheap.
He’s the owner and the gardener.
“I am he.”
“Great. Listen, I
have never been so disappointed in a hotel stay in my life. This place is
nothing like the brochure that I got. I mean it’s pretty enough from the
outside but I can’t believe you would expect me to pay for that room I was in.
My room leaked and it ruined all of my clothes. The food was
horribly bland and there’s not even a flat screen television in the room.
It’s like this whole place is in the stone ages.”
“I’m sorry that your
trip hasn’t been--”
She interrupted him.
She wasn’t just accepting some apology. Not after what had
happened so far.
“Sorry. Yeah that’s
nice and all but I don’t know if I want to stay the rest of my trip here.
It may be worth salvaging but if I do, I want a refund for tonight.
Do you think we can make that happen here in backwards Texas?”
“Yes ma’am. You’ll
be comped for the night and breakfast tomorrow will be on the house.”
“Good. Now about
my clothes. I also . . .” Tessa couldn’t help but notice how
visibly annoyed he seemed. “. . . is there a problem?”
“Excuse me?”
“You seem to be
bothered. I’m sorry if it’s an inconvenience for you to come to my room
but you did give me a leaky room. I wouldn’t think it would be such a
problem to spend a few minutes making it right for a customer.”
“No ma’am.
It is no problem at all.”
“Whatever. Most of
my clothes are also ruined thanks to your leaky building. How are we
going to deal with that?”
“Yep. We’ll get it
handled. Let me know how much it costs before you leave and we will
deduct it from the final cost of your bill. Anything else?”
Anything else? Did
this guy not take customer service 101 in his southern hospitality class.
“Okay, what’s your major
issue?”
“Nothing. You are
the customer and the customer is always right.”
“I know that slogan but
I’m not stupid. You’ve never met me before today but it’s obvious you
have a problem with me so what is it?”
“You really want to
know?”
She was barely able to
contain her frustration as she nodded her head.
“Okay then. I
can’t stand guests like you.”
“How rude. You
don’t even know me.”
“Yeah, but I know your
type. Pretty woman who thinks the whole world revolves around her.
Probably babied too much by your dad and now you think everyone should
worship the ground you walk on. You’re probably some rich executive with
a high paying job from a big city. You’ve been all over the world doing
whatever pointless thing it is that you call work.”
“Wow. You got all
that from conversation huh?”
“You told me enough when
you opened the door. You know what. Ms. McGuire right?”
“Yes.”
“You’d probably be
better off at a chain hotel. More your speed and you’re in luck.
There’s one in the next town over and if you decide to leave tonight or
tomorrow, I’ll let the receptionist know to refund you in full. If there
is nothing else, goodnight. “
She hadn’t been left
speechless in forever but she had no comeback. No response. Not
when she knew that he might be right about her for the most part. He’d
pegged her in just one conversation. Tessa was stunned as she watched him
turn and walk away.
***
Connor made his way back
down to the lobby, chastising himself along the way. He was not happy
with how he had acted at all. Sure, she was a