Apple TV 4th Generation with Siri Remote User's Guide: Your Media Tips & Tricks Manual Read Online Free PDF

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    First, make sure:
    •         The audio and video cables between Apple TV and your TV are pushed in all the way.
    •         The power cords for Apple TV and your TV are securely connected to a working power source.
    •         Your TV is turned on and switched to the correct input.
    •         Apple TV isn’t in “sleep mode.” You may need to wake it up using the remote buttons.
    •         Apple TV is connected to your network. Go to the Settings menu on Apple TV, select Network, and see if Apple TV has an IP address.
    •         Your network and Internet connections are on and working properly.

TV Screen Fuzzy or Black
    If your television screen appears fuzzy or black, you may need to select a video mode your TV supports.
    To select a video mode:
    •         Press and hold both Menu and + (Plus Sign) on the Apple Remote for approximately six seconds
    •         Press + (Plus Sign) or – (Minus Sign) on the Apple Remote to Process the display resolutions
    •         When Apple TV reaches an acceptable display resolution and "If you can see the Apple logo, select OK" appears on your TV screen, press the play/pause button

Apple TV Not Responding
    If you can see a picture, but your Apple TV is not responding, try pressing and holding Menu Button on the Apple Remote to return to the Apple TV main menu. You may also have an issue with your Apple TV remote, or the remote you are using, such as it may be low or out of power. Try charging the remote to see if that resolves the issue. As a next resort, you might try unplugging the power cable from your Apple TV, waiting about 10 seconds, and plugging it back in to restart. This forced restart may resolve many frozen or non-responsive Apple TV issues.

Video with No Sound
    If you are not hearing sound, but content is playing, the source of the problem could be a number of things, and the following checklist will help you determine which one applies to you.
    •         If your Apple TV is connected to an A/V receiver, make sure the receiver is turned on.
    •         Ensure the input setting you have selected on your receiver matches the input you have your audio cables connected to.
    •         Ensure sure the volume on your television or receiver is turned up and is not inadvertently muted.
    •         Ensure you are using the correct audio cable, and that it is connected firmly to Apple TV and to your television.
    •         If you are using the HDMI port on your television and Apple TV, ensure your TV supports audio through its HDMI port. The HDMI ports on some older televisions only support video.
    •         Ensure that you are using the proper remote. The same remote that serves as the "input" button to change your viewing to Apple TV is the one that will control the volume – not your cable or satellite remote.

Remote Not Working
    •         If you have paired Apple TV and an Apple Remote, make sure you are using the paired remote.
    •         If you are, indeed, using the paired remote and the Apple TV status light flashes white when you press buttons on the remote, the problem is not with the remote. You may need to restart your Apple TV instead.
    •         If you are using an unpaired remote, the Apple TV status light flashes amber. Use the correct remote.
    •         Make sure the IR receiver on the front of Apple TV is not blocked, and is receiving the signal properly.
    •         Your Apple TV touch remote may need to be charged. Plug the remote into the included lightning cable connector, and plug the USB plug on the end into a computer or wall charger. Allow the remote to charge for several hours and try using it again.

Network Issues
    If you are having trouble accessing your network, it could any number of small problems. Here is the best place to start.
    •         Check the IP address